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2020 – 2023 Program Manager of Partner Innovation Center An ongoing dialogue with your end user is the ultimate goal in a product-led way of working. However, B2B conversations can be challenging: you can’t just approach anyone. Not every company is suitable, and how do you make sure you get the right people around the …
2020 – 2023 Program Manager of Partner Innovation Center As an autonomous product team, you would prefer to do your own research with users. Good idea! But…how can we (as bol.com) ensure that conversations are held at a high quality level? How do you gather relevant insights? How do you prevent teams from spending too …
bol.com wants to give their customers the best possible service. The Service Experts (agents) of customer support are crucial for this, however, there is a high turnover of these specialists and as a result the quality of customer service is under pressure. As Lead Technique of the Customer Service Innovation team I was asked to …
2016 – 2018 Product & Process Manager Sport federations often lack direct engagement with members, have an ICT backlog, and struggle to show added value to clubs. Clubs find it increasingly hard to recruit and retain volunteers, for whom the administrative burden is high, often due to outdated digital tools Also, members don’t have easy …
2013 – 2018 Head of Product Development (COO) & Founder Good staff are essential for successful youth training. Better trainers and coaches mean better players, enthusiastic members, and less member turnover. With HockeyXperts, we focused on the question: How can we support amateur trainers and coaches in terms of content and thus increase the quality …