Resultaten 5 weergeven

Enabling ‘Work from Home’ for Customer Service @bol.com

2018 – 2020 Lead Technique Customer Service Innovation (aka Product Owner / Product Manager) Before the Corona crisis, contact center employees did not work from home. At the time we had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities for Service Experts (agents) to …

Facilitating Vision Development Customer Service @bol.com

bol.com wants to give their customers the best possible service. The Service Experts (agents) of customer support are crucial for this, however, there is a high turnover of these specialists and as a result the quality of customer service is under pressure. As Lead Technique of the Customer Service Innovation team I was asked to …

Developing Continuous Learning Lines @HockeyXperts

2013 – 2018 Head of Product Development (COO) & Founder The perspective on learning new skills in hockey has changed. You used to learn the technique first (without resistance), then added resistance, and finally you could apply the technique in a game. New scientific findings show that learning is more sustainable when placed directly in …